Project KDMC        

Preamble                                                                                                                       Awards & Testimonials | Media Coverage | Citizen Reaction | Testimonials

With the objective of creating a system driven Municipal Corporation with highest levels of Transparency, Accountability and Citizen Servicing Standards, Kalyan Dombivli Municipal Corporation (KDMC), initiated it’s journey into  e-Governance in 1999. KDMC, vide General Body Resolution No. 86 dated     10-12-1999, took a decision for total computerization of the Corporation with a holistic approach.

The project was carried out under the guidance of experts from Indian Institute of Technology, National Centre for Science and Technology (under the Ministry of Science & Technology, Govt. of India) and TATA Institute Of Fundamental Research, VJTI (a premier engineering college in Mumbai). The entire e-Governance solution was conceptualized, designed, developed and implemented by Mumbai based ABM Knowledgeware Ltd. With Herculean efforts in the background of re-visiting and IT enabling every facet of KDMC’s functioning for improving and measuring them against servicing quality standards, Business Process Re-engineering (BPR) was carried out for more than 400 Processes. Today, with the successful implementation of  e-governance coupled with best practices, KDMC is a truly e-governed Municipal Corporation of the 21st Century.

The test implementation of the project started in January 2002. Trial run of CFCs (Citizen Facilitation Centres) at Kalyan & Dombivli began on May 27, 2002 & June 13, 2002, respectively. KDMC’s web portal was launched on August 30, 2002. After extensive testing and thorough software refinement, Hon. Chief Minister of Maharashtra, Shri Vilasrao Deshmukh, dedicated the e-governance project to the citizens of KDMC on 24th of September 2002. He appreciated the efforts taken by KDMC and expressed the hope that this would emerge as the Kalyan pattern which could be replicated in other Municipal Corporations.

Today, with total 6 CFCs, located in various ward offices of KDMC, connected by Leased Lines, Fiber Optics or Radio Frequency, KDMC's e-Governance is by far, the most comprehensive & successful computerization project in Maharashtra and perhaps across India, and has set an example of good governance for all Government Organizations in India.

Government of Maharashtra vide GR -Computer/2005/05/UD-29 dated 13th November 2005 and 4th February 2006 has decided to replicate KDMC’s e-Governance solution at all Municipal Corporations / Councils in Maharashtra.

1. Introduction to e-Governance at KDMC
2. Citizen Facilitation Centres

Whether it is payment of taxes, application for new water connection, application for birth / death certificate, application for any other service or simply registration of any civic complaint, CFC has become a single touch point for all the citizens to interact with KDMC. It creates hassle free interactions for citizens. It also encourages transparency because citizens can monitor their service applications / complaints at every stage.

There are total 6 CFCs in various ward offices of KDMC, all of them connected online with the central servers, and offering over 90 Corporation services across the counters.

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IT Infrastructure

The backbone of KDMC's e-governance services is 2 E450 Sun Servers (Database Server and Application / Web Server) supported by a Server for Authentication. KDMC has also established a disaster recovery database server at Dombivli Division office, so that the data remains secured at 2 places. The software development activities are carried out at a full-fledged development centre at the Kalyan Head Quarter.

All the departments at KDMC are integrated by a WAN of around 240 computers. The Dombivli Division office is connected with Kalyan H.Q. with a         2 MBPS leased line. 3 Ward Offices are connected by 100 MBPS fiber optics, while one ward office has been connected using Radio Frequency. The entire network is connected to the external world of Internet through 256 KBPS leased line.

The most significant feature of KDMC’s e-governance solution is the seamless integration of the front-end CFCs with computerized backend processes of various departments. The backend integration of all the departments with CFC ensures that the citizen's application / complaint is immediately available on the concerned officers desktop. Thus when citizens make payment of property tax or water tax, it automatically gets updated in the database of the property tax and water department respectively. Being committed to provide time bound service delivery to the citizens, KDMC has implemented innovative and strict systems at all the departments. This involves a color code system, which helps officers to identify how much time is left with them to scrutinize an application. After every transaction the database gets updated on a real time basis.

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Enterprise Information Portal

For more IT savvy citizens, KDMC has now made a handshake in cyberspace at www.kdmc.gov.in. The salient features of the web site are :

• Dynamic linkage with the live database.
• Useful information for citizens on Corporation's Geographical & Historical details, as well as details on tourist spots.
• Information on Corporation's administration and political wings along with details on functioning of the Corporation.
• Availability of all forms required for various services. Citizens can also check what are the supporting documents needed for all services.
• Citizens can apply for certain services or can register civic complaints.
• Citizens can also check the status of their complaints or their application for any service, Property Tax and Water dues status.
• Citizens can pay Property & Water taxes online through a payment gateways. KDMC has tie-ups for this purpose with HDFC Bank, IDBI Bank and ICICI bank.

Schematic Representation of IT Infrastructure at KDMC
                 
   

Technology behind KDMC e-Governance Solution 

• Host-Centric Architecture, Real-Time (24/7) Network with all the location offices connected to the central servers via 2 MBPS Leased Lines
• Oracle 10g as RDBMS
• Oracle 10g Forms & Reports as Application Server for Web-enablement
• Data security is handled using three security layers
• Firewall, Special User Authentication server and Database Level Security.

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Benefits of e-Governance

Benefits to Citizens -

• Time bound service delivery.
• Transparency & Accountability in Corporations functioning.
• Hassle free interactions with quicker response time for all the services.
• Objectiveness in decision making, leading to more impartial and transparent governance.

Benefits to Corporation -

• Increase in Revenue.
• Creation of effective Management Information System.
• Reduction in Manpower requirement.

Today all the stakeholders of the Corporation (Administration, Citizens, Elected Representatives & Vendors) clearly experience the positive effects of   e-Governance at KDMC.

Statistics of Services delivered through CFCs

Some examples of how the citizen Facilitation Centers have brought about effectiveness in KDMC.