The entire e-Governance solution was conceptualized, designed, developed and implemented by ABM Knowledgeware Ltd. With Herculean efforts in the background, involving re-visiting and IT-enabling every facet of KDMC’s functioning, aimed at improving and measuring them against service quality standards, business process re-engineering (BPR) was carried out for more than 400 Processes. Today, with the successful implementation of e-governance, coupled with best practices, KDMC is a truly e-governed Municipal Corporation of the 21st Century.